Arrival Date
Departure Date
January 5th
January 17th, 2025
March 9th
March 21st, 2025
June 6th
July 18th, 2025
November 2nd
November 14th, 2025
Airline Operations and Customer Service
Get The Competitive Edge
In The Airline Industry
This course develops the necessary technical skills
and base of knowledge needed by the student to
succeed in the aviation industry.
The Customer Service program is conducted in two consecutive phases and provide a broad range of information about the entire airline industry. This course develops the necessary technical skills and based knowledge needed by the student to qualify and have the competitive edge for a wide range of entry level positions within the airline industry.
$4,995.00
Tuition
2025 Training Schedule
Phase I
Distance Learning
Lesson format designed for students to learn the theory and fundamentals of the airline industry, while progressing at their own pace. This phase can be completed through traditional textbooks or online.
VIEW DETAILS
1. Introduction and Overview of the Industry
2. Airline Terminology
3. Geography
4. Official Airline Guide (OAG) and Travel Planner
5. Reservations and Keyboarding
6. Domestic Airfares
7. Domestic Airline Ticketing
8. International Airfares and Ticketing 19. Airport Security
10. Intro to SABRE
11. F.A.A. Aviation Weather
12. Superior Customer Service
Phase II
Residence Training
3 weeks of hands-on training held monthly at the Daytona Beach International Airport. During this phase, theory is converted into reality in an actual airport environment.
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Airport Operations
Computerized Reservations
Fare Rules and Ticketing
Passenger Interaction Skills
Employment Preparation and Career Opportunities One-on-One Career Path Development
Customs, Immigration and Dangerous Goods
Gate and Ticket Counter Procedures Announcements
Memorized Readings
Flight Attendant Role Play
Airline Terminology
Resume and Application Skills
